Apple Pay

How to add your Hays Travel Money Card to Apple Pay

Adding your Hays Travel Money Card to Apple Pay is easy. Just following these simple steps:

• How do I add a Hays Travel Prepaid Currency Card to my Apple Wallet?

  It’s a really simple process to add a card to your Apple wallet. After you have registered your Hays Travel Prepaid Currency Card within the Hays Travel Money Mobile App, it will prompt you to add your Hays Travel Prepaid Currency Card to your Apple Wallet through a link within the app home screen. Follow the on-screen instructions, they will guide you through the rest of the process. If for whatever reason you are unable to add your Hays Travel Prepaid Currency Card to your Apple Wallet through our app, you can also follow Apple’s own instructions for doing this.

• Who can help me if I cant add my Hays Travel Prepaid Currency Card to my Apple Wallet?

  If you have followed all of the steps within the FAQ titled ‘How do I add a Hays Travel Prepaid Currency Card to my Apple Wallet?’ and have been unable to add the card successfully, then please feel free to reach out to the Card Services team on 0800 056 0572 who will be able to assist you. If you are currently outside of the UK, check for a free local number here.

• What charges are involved when I spend with my Hays Travel Prepaid Currency Card using Apple Pay

  There are no additional charges whatsoever when using your Hays Travel Prepaid Currency Card through Apple Pay. It’s simply a way of using your phone to pay in place of your physical card, so only the standard Hays Travel Prepaid Currency Card fees and charges apply. See here for a breakdown of associated charges.

• Should I still take my Hays Travel Prepaid Currency Card abroad with me, if it’s now in my Apple wallet?

  Yes, absolutely. It is advisable to carry your Hays Travel Prepaid Currency Card with you even if you use your Apple Wallet most of the time. Contactless or mobile payments may not be accepted in some places. Having your card with you means you'll always be able to spend with confidence wherever Mastercard Prepaid is accepted.

• Does this mean I can now load currency onto my Hays Travel Prepaid Currency Card using Apple Pay?

  Yes, you are now able to add currency to your Hays Travel Prepaid Currency Card with Apple Pay. When you go to checkout and select a payment method, you can select Apple Pay and add funds from Maestro, Mastercard or VISA debit/credit cards.

• Can I use my Apple Pay and Hays Travel Prepaid Currency Card to pay in any currency?
  You can use Apple Pay to pay in any available currency loaded on your Hays Travel Prepaid Currency Card.

  In the same way that your Hays Travel Prepaid Currency Card works, Apple Pay will automatically select the correct currency when the currency type and funds available on your Hays Travel Prepaid Currency Card. If the correct currency funds are not available, then payment will be taken in priority order from your Hays Travel Prepaid Currency Card to fund the spend (the order is GBP, EUR, USD, AUD, CAD, NZD, ZAR, TRY, CHF, AED, MXN, PLN, SEK, JPY, THB, HKD, SGD). Additional charges may be incurred if this happens, see full details on fees and limits here.
• What if I lose my phone or device?
  If you lose your Apple device, you can put it in Lost Mode to suspend Apple Pay, or you can wipe your device completely clean – just log in to iCloud to manage these settings

  If you’re concerned about your Hays Travel Prepaid Currency Card, please access your Hays Travel Prepaid Currency Card App or login to your 'My Account' online at https://travelprepaid.mastercard.com/hays/login where you can suspend your card quickly and easily.

  • Log in and tap ‘card settings’
  • Click on the button named ‘suspend card’, you’ll need to confirm this by hitting a second button also named ‘suspend card’
  • After a few seconds, you should see ‘card status: SUSPENDED’. When you see this, your card has been temporarily frozen. It will stay that way until you unsuspend it following the same instructions.

  If you don’t have access to the My Account area, you can contact our Card Services team on 0800 056 0572 who will be able to assist you. If you are currently outside of the UK, check for a free local number here.